Complaints Procedure for Periodic Training
We're committed to ensuring that all Driver CPC training courses meet the high standards required of them and we take any complaints about periodic training extremely seriously.
If you have any concerns about training courses or centres, you can email;
DCPC.complaints@dsa.gsi.gov.uk.
All concerns or complaints will be investigated, and where necessary appropriate action taken.
Service Standards
The JAUPT aim to carry out all areas of our work in a fair, independent, polite and helpful way.
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We will process all valid centre or course applications within 15 working days. (Where further information is required JAUPT will communicate a decision within 15 working days of the receipt of the additional information).
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We aim to respond to general enquiries within 10 working days.
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We aim to respond to complaints within10 working days.
JAUPT Complaint - If you have a complaint or are dissatisfied with the service you have received from the JAUPT please write to the JAUPT Manager at the address below.
The Joint Approvals Unit for Periodic Training (JAUPT)
12 Warren Yard
Warren farm Office Village
Milton Keynes
MK12 5NW
Tel: 0844 800 4184
Fax: 01908 313006
Please note: The phone line is manned by a small team, so if you cannot get through please either leave a message or email your query to enquiries@JAUPT.org.uk and a response will be provided within 10 working days.
